It’s important to present and manage your bins in a compliant manner to ensure your bin gets emptied as well as meeting environmental requirements. Non-compliant bins and presentations will not be collected or returned for. If your bin is obstructed, too heavy, contaminated or compacted, FRWA does not return. We will return if our driver has missed your bin or street. 

FRWA trucks feature satellite tracking, automatic scales, lift records, bin non-compliance reporting and 5 video cameras, and these will be used when reviewing why your bin was not collected. 

How to avoid the non-collection of your bin

• Bins out the night before collection day – times and runs vary. We do not return if you miss the truck.
• Don’t contaminate the recycling and green FOGO bin. Put the right waste type in the right bin. Repeat contamination risks suspension of collections.
• Food waste goes in the green FOGO bin – yes even meat and seafood bones, prawn and oyster shells, bread, dairy, greasy takeaway containers as well as tissues, paper towels, and pet waste. Compostable cat litter is OK, crystals and clay litter in the landfill bin.
• Bin lids must be closed. Overfull bins drop waste on your road or into the truck arm hydraulics.
• 50cm gap between bins.
• 1 metre gap between parked cars, stobie poles, fences, letter boxes, trees and bushes.
• Leave a 50cm clearance behind your bin and any fencing, signage, cars, letter box, signage, greenery or equipment like basketball rings etc. Your bin may be pushed back or sideways during the collection process. 
• Look up – is your bin clear for 3 metres above – watch overhanging trees.
• Keep all recycling loose – no bags.
• Don’t use bin liners in recycling and green FOGO bins (unless it’s a compostable liner in the green bin).
• No batteries in any bin – watch out for hidden batteries in wearable tech (watches and headphones), vapes, stick vacuums, toys, old smoke detectors and power tools. Free disposal at FRWA depots or search bcycle.com.au
• Avoid a compaction blockage – ensure your bin is not too tightly packed, especially folded cardboard and sticks/branches.
• Moist weeds and lawn clippings (and cat litter) are known to start decomposing and forming a compaction block. Keep your green FOGO lid open to reduce condensation and stir/fluff up your green waste before collection. 
• Styrofoam should be wrapped in paper or plastic bags and placed in the landfill bin, as it creates an electrostatic charge blockage.
• Consider buying a rubber bin spring to help keep your bin lid closed in windy locations. Available from FRWA Depots (NB: bin springs need at least 1/4 bin load of recycling to ensure they open when lifted)
• Do not overfill – maximum weight 50kgs.
• Bring the bin in after collection.
• If you have an annual council-supplied exceptional circumstances (EC) bin or paid additional service, ensure you renew each financial year to avoid non-collection.
• Put your street number and street name on the bin.
• Don’t place out more than one bin of each waste stream unless it has a current sticker (EC or paid additional) or you have paid for an extra collection.
• Put your bin out the front of your house, unless advised otherwise.
• Avoid placing the same bins in groups (e.g. next to your neighbours) unless both bins are clearly marked with different street numbers.
• The lid opening must face the kerb, incorrect placement causes lid breakage.
• When placing out the 140lt landfill bin with the larger 240lt bins during the summer peak collections, place the smaller landfill bin first so our driver can see it easily.

Please fill out a Report a Missed Bin form if your bin has been missed and you have complied with the dot point tips above.